RETURNS & REFUNDS
We hope you’ll be delighted with your purchase from The Tarot Shop UK. However, if you change your mind or there is a problem with your order, the information below explains how returns and refunds work.
Nothing in this policy affects your statutory rights.
CHANGING YOUR MIND
For most physical goods purchased online, you have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You normally have 14 days from the day you receive your order to tell us that you wish to cancel. Once you have told us, you then have a further 14 days to return the goods to us.
To request a return, please email support@the-tarot-shop.co.uk with your name and order number, letting us know that you wish to cancel or return your purchase.
RETURNING YOUR ITEM
We have a dedicated Royal Mail returns service in place to make returning items as straightforward as possible. If you wish to return an item, please email support@the-tarot-shop.co.uk with your name, order number and details of your return.
We will provide you with a link to our Royal Mail returns portal, where you can arrange your return and follow the instructions provided. All returns are managed through our Royal Mail returns service, so please contact us before sending anything back.
Unless an item is faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning unwanted goods. Any applicable return postage charge will be explained before you arrange your return.
If your item is faulty, damaged or incorrect, please let us know so we can arrange the appropriate return at no cost to you.
CONDITION OF RETURNED GOODS
You may examine an item in the same way that you reasonably could in a shop.
Please take reasonable care of goods while they are in your possession. Where an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, and this has reduced its value, we may make an appropriate deduction from the refund where permitted by law.
This may be particularly relevant to products such as card decks, books and boxed sets where packaging, seals or cellophane have been removed or damaged beyond what was reasonably necessary to inspect the product.
REFUSED OR UNCOLLECTED PARCELS
If you decide that you no longer want your order, please contact us rather than refusing delivery wherever possible.
If a parcel is refused, not collected or otherwise returned to us by the delivery carrier because the customer no longer wants the order, it will be treated as a return or cancellation as appropriate.
Where the customer is responsible for the cost of returning unwanted goods and the carrier charges The Tarot Shop UK directly to return a refused or uncollected parcel, the customer may be required to bear that direct return cost where permitted by law.
This does not apply where a parcel is returned because the goods are faulty, damaged or incorrectly supplied, or because of an error by The Tarot Shop UK.
Republic of Ireland Orders
Customers ordering from the Republic of Ireland are responsible for any applicable import VAT, customs duties and clearance charges, as explained in our Delivery Policy.
If a customer refuses to pay applicable import charges and the parcel is consequently refused, held or returned, any refund will be handled in accordance with applicable consumer law.
Where legally permitted, the customer may be responsible for direct return costs arising from refusal to pay applicable import charges.
REFUNDS FOR CHANGE OF MIND RETURNS
Once the returned goods have been received, we will inspect them and process any refund due.
Where you exercise your statutory right to cancel, we will refund the price paid for the returned goods together with the cost of our standard delivery service, where applicable.
If you chose a delivery service that was more expensive than our standard delivery service, we are only required to refund an amount equivalent to the standard delivery charge.
We may withhold the refund until we have received the goods back or you provide evidence that the goods have been returned, whichever occurs first.
Refunds will normally be made to the original payment method within 14 days of receiving the returned goods or evidence of their return, whichever is earlier.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives faulty, damaged, not as described or you have received an item that you did not order, please contact us at support@the-tarot-shop.co.uk with your name, order number and details of the problem.
Photographs may be helpful in allowing us to understand what has happened and resolve the problem quickly.
Please contact us before returning a faulty, damaged or incorrect item so we can advise you how to proceed and provide access to our Royal Mail returns service where appropriate.
Where the return is necessary because goods are faulty, damaged or incorrectly supplied, you will not be responsible for the reasonable return cost.
Your statutory rights under UK consumer law are unaffected.
DIGITAL PRODUCTS
Different cancellation rules apply to digital content.
Where you have expressly agreed to receive digital content immediately and acknowledged that you will lose your statutory right to cancel once supply of the digital content begins, the normal 14 day cancellation right will no longer apply once access or downloading has begun.
This does not affect your statutory rights if digital content is faulty or not as described.
EXCHANGES
If you would like to exchange an unwanted physical item, please contact us before returning it.
You will normally be responsible for the cost of returning an unwanted item and any applicable delivery cost for the replacement.
We will provide instructions for arranging your return through our Royal Mail returns service.
If an exchange is required because we supplied a faulty, damaged or incorrect item, please contact us and we will advise you how to proceed.
NEED HELP?
If you have any questions about a return, refund or exchange, please contact us at:
We’re always happy to help.
