DELIVERY POLICY

Order Processing & Dispatch

  • All orders are packed and dispatched within 24 hours (excluding public holidays & weekends).
  • Order cut-off time: 2 PM (UK time) for same-day dispatch (Monday–Friday, excluding public holidays).
  • We ship via DPD, who will contact you directly regarding your delivery.

International Shipping

We now offer international shipping through our chosen carrier, DPD, to selected countries.

  • Customers are responsible for ensuring compliance with their local import regulations.
  • In many countries, our items fall below the customs duty threshold, meaning you may only need to pay local import tax (e.g., VAT, GST).
  • Import taxes, duties, and fees are set by your local government and must be paid upon delivery or as required by customs.  This is the sole responsibility of you, the buyer, as we cannot include these variable fees within the cost of goods.

📌 Important:

  • Please check your country’s tax regulations before ordering.
  • If a shipment is refused due to unpaid fees, your order will be returned to us.  Upon receipt of the unopened items we will issue a refund minus any delivery charges.

Shipping Rates & Estimated Delivery TimesDPD Delivery Timelines

 Please note that delivery times are estimates and may be affected by customs clearance or unforeseen delays.

TRANSIT COSTS ARE ADDED AT CHECKOUT