DELIVERY POLICY
ORDER PROCESSING & DISPATCH
We currently deliver within the United Kingdom only. Orders are normally packed and dispatched within 24 hours, excluding weekends and public holidays. Orders placed before 2 PM Monday to Friday will normally be dispatched the same working day.
Our preferred carrier for Mainland UK is DPD Local, providing a fully tracked service with delivery notifications and, where available, a one-hour delivery window by email or SMS.
For areas where DPD applies high remote-area surcharges, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Isle of Wight, we normally use Royal Mail Tracked 48 to keep delivery costs fair and affordable.
DELIVERY CHARGES & ESTIMATED TIMES
Mainland UK delivery by DPD Local is £5.95, with delivery normally within 1–2 working days following dispatch.
Delivery to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Isle of Wight is £7.50 using Royal Mail Tracked 48, with delivery normally within 2–4 working days following dispatch.
Delivery times are estimates rather than guarantees. Occasionally delays can occur that are outside our control, particularly during exceptionally busy periods or because of disruption within the carrier network.
TRACKING & DELIVERY NOTIFICATIONS
All physical orders are sent using a tracked delivery service.
Once your parcel has been collected, you will normally receive tracking and delivery updates from the carrier. Please make sure that the email address and mobile telephone number supplied with your order are correct so that you can receive these notifications.
DELIVERY ADDRESS
Please check your delivery address carefully before completing your order. The Tarot Shop UK cannot guarantee that an address can be changed once an order has been dispatched.
If you notice an error in your delivery address after placing your order, please contact us as quickly as possible at maria@the-tarot-shop.co.uk and we will do our best to help.
DELAYED OR MISSING PARCELS
If your parcel appears to be delayed or your tracking has not updated for an unusual length of time, please contact us. We will investigate the delivery with the carrier on your behalf.
Our responsibility for your order does not end simply because it has been handed to the delivery carrier, and your statutory rights regarding delivery remain unaffected.
REFUSED OR UNCOLLECTED PARCELS
If you decide that you no longer want your order, please contact us rather than refusing delivery wherever possible.
If a parcel is refused, not collected or otherwise returned to us by the carrier because the customer no longer wants the order, it will be treated as a return or cancellation as appropriate.
Where the customer is responsible for the cost of returning unwanted goods and the carrier charges The Tarot Shop UK directly to return a refused or uncollected parcel, the customer may be required to bear that direct return cost where permitted by law.
This does not apply where a parcel is returned because the goods are faulty, damaged or incorrectly supplied, or because of an error by The Tarot Shop UK.
Please see our Returns & Refunds Policy for full information about returns, cancellations and refunds.
DELIVERY COSTS & FAIRNESS
We work hard to keep our delivery charges as fair as possible. Our delivery rates take account of carrier charges, fuel surcharges and basic packaging costs so that the delivery price is clearly shown before you complete your purchase.
Delivery charges are reviewed periodically to reflect changes in carrier costs while allowing us to continue providing a reliable tracked service.
NEED HELP?
If you have a question or a problem with the delivery of your order, please contact us at maria@the-tarot-shop.co.uk and we will be happy to help.
