DELIVERY POLICY

ORDER PROCESSING & DISPATCH

We currently deliver throughout the United Kingdom and the Republic of Ireland.

Orders are normally packed and dispatched within 24 hours, excluding weekends and public holidays. Orders placed before 2 PM Monday to Friday will normally be dispatched the same working day.

We use Royal Mail tracked delivery services to provide reliable delivery, with tracking information so you can follow your parcel’s progress.

DELIVERY CHARGES & ESTIMATED TIMES

United Kingdom

  • Royal Mail Tracked 24 (1–2 working days): £4.95

  • Royal Mail Tracked 48 (2–3 working days): £3.95

Delivery times are calculated from dispatch and apply to most UK addresses. Some remote destinations may take longer.

Republic of Ireland

  • Royal Mail International Tracked: £10.95

IMPORTANT: EU IMPORT DUTIES, TAXES & CUSTOMS CHARGES ARE NOT INCLUDED IN THE DELIVERY PRICE.

All orders to the Republic of Ireland are dispatched from the United Kingdom. Customers are responsible for paying any applicable Irish import VAT, customs duties, customs clearance fees and other charges imposed when their parcel enters Ireland.

These charges are NOT included in the product price or the £10.95 delivery fee and must be paid separately by the recipient where applicable.  The Tarot Shop UK does not collect or pay these charges on behalf of customers. Any charges due must be settled directly with the relevant customs authority or delivery provider before the parcel can be released or delivered.

Customers should check potential import charges before placing an order.

Delivery Times

Delivery times are estimates rather than guarantees. Occasionally delays can occur that are outside our control, particularly during exceptionally busy periods, customs processing or disruption within the carrier network.

TRACKING & DELIVERY NOTIFICATIONS

All physical orders are sent using a tracked delivery service.

Once your parcel has been collected, you will normally receive tracking and delivery updates from Royal Mail or its delivery partners. Please make sure that the email address and mobile telephone number supplied with your order are correct so that you can receive these notifications.

DELIVERY ADDRESS

Please check your delivery address carefully before completing your order. The Tarot Shop UK cannot guarantee that an address can be changed once an order has been dispatched.

If you notice an error in your delivery address after placing your order, please contact us as quickly as possible at maria@the-tarot-shop.co.uk and we will do our best to help.

DELAYED OR MISSING PARCELS

If your parcel appears to be delayed or your tracking has not updated for an unusual length of time, please contact us. We will investigate the delivery with Royal Mail or its delivery partners on your behalf.

Our responsibility for your order does not end simply because it has been handed to the delivery carrier, and your statutory rights regarding delivery remain unaffected.

REFUSED OR UNCOLLECTED PARCELS

If you decide that you no longer want your order, please contact us rather than refusing delivery wherever possible.

If a parcel is refused, not collected or otherwise returned to us by the carrier because the customer no longer wants the order, it will be treated as a return or cancellation as appropriate.

Where the customer is responsible for the cost of returning unwanted goods and the carrier charges The Tarot Shop UK directly to return a refused or uncollected parcel, the customer may be required to bear that direct return cost where permitted by law.

This does not apply where a parcel is returned because the goods are faulty, damaged or incorrectly supplied, or because of an error by The Tarot Shop UK.

Republic of Ireland Orders

If a customer refuses to pay applicable import taxes, customs duties or clearance charges and the parcel is consequently refused, held or returned, any refund will be handled in accordance with applicable consumer law and our Returns & Refunds Policy. Where legally permitted, the customer may be responsible for direct return costs arising from refusal to pay applicable import charges.

Please see our Returns & Refunds Policy for full information about returns, cancellations and refunds.

RETURNS & REFUNDS

If you need to return an item, please visit our Returns & Refunds Policy for information about cancellations, returns and refunds.

Our online returns portal makes it easy to arrange a return and obtain a return postage label where applicable.

Please read our Returns & Refunds Policy for full details, including return eligibility, costs and your statutory rights.

DELIVERY COSTS & FAIRNESS

We work hard to keep our delivery charges as fair as possible. Our delivery rates take account of carrier charges and basic packaging costs so that the delivery price is clearly shown before you complete your purchase.  Delivery charges are reviewed periodically to reflect changes in carrier costs while allowing us to continue providing a reliable tracked service.

NEED HELP?

If you have a question or a problem with the delivery of your order, please contact us at support@the-tarot-shop.co.uk and we will be happy to help.