Terms & Conditions of Sale

Order Acknowledgement

Your order will be acknowledged through email if you have entered the correct email address. and goods despatched upon payment. No order will be deemed to constitute a contract of sale irrespective of the manner of its transmission to The Tarot Shop UK until the Goods are despatched. 

Payment

Payment is made by your preferred payment gateway available at checkout. If there is an issue with payment for whatever reason you will be notified immediately to either pay via PayPal or cancel the order.

Prices

All prices displayed include VAT where appropriate at a rate of 20%. This rate is dictated by the UK Government and The Tarot Shop UK may alter prices accordingly should the need arise. Shipping prices have been calculated using a Flat Rate Fee for a small package, under 1kg in weight for simplicity. In the unlikely event that a package exceeds 1kg, you will be contacted to discuss an alternative shipping method/cost.  

Delivery

Orders are processed on receipt daily, Monday – Friday. Orders received during the weekend will be despatched the following Monday. Orders are not processed on a Bank Holiday.

All goods are delivered by Royal Mail, using your preferred shipping method at checkout. Due to the value of the majority of our goods, we have opted for signed for deliveries where possible. The signature of the person who accepts delivery at your selected delivery address constitutes as proof of receipt. If no one is available at the delivery time a card will be left advising of the next available option. This is usually a rescheduled delivery or collection point. Please refer to their delivery card for full details.  

Please note that once the goods are posted The Tarot Shop UK passes the responsibility for delivery to Royal Mail and cannot be responsible for delays. If there is a significant delay Royal Mail will follow their set protocol to locate the missing parcel. We prefer to send via signed for and tracked deliveries to minimise any such risks that are beyond our control.

The Tarot Shop UK is not liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet any estimated delivery date. 

Returned Goods

Notification of damage of wrongly shipped goods or incompletely shipped goods should be made within 30 days of delivery. Any claim made outside of 30 days will not be accepted. If the Buyer changes their mind after delivery, goods must be returned in the original packaging, with unbroken seals/cellophane wrap at the Buyers’ expense. Upon satisfactory receipt of a resaleable item, a full refund will be issued.  

The Buyer will be liable for the cost of remedying damage to returned goods where such damage has in the opinion of the Seller been caused by the goods being inadequately packaged by the Buyer. 

Cancellation

Your rights under the UK’s Distance Selling Regulations are respected and retained at the Tarot Shop UK. If you change your mind before the item has been dispatched please contact us, by email at maria@the-tarot-shop.co.uk, title your email ‘Urgent Cancellation Request’ and send the email as soon as possible, quoting your Order Number.

If you change your mind upon receipt, please refer to the above for guidance. If the product meets its original packaging requirements contact us by email at maria@the-tarot-shop.co.uk requesting a Returns Reference Number. This will be provided upon request including the correct postal address.

Legal Liability

Under legal liability the Tarot Shop UK cannot be held liable for injury or negative consequence of any product it sells. The Buyer is advised to follow and be governed by English law on the use of any products provided by the Seller. 

Acceptance of terms

By placing an order with the-tarot-shop.co.uk you are agreeing to be bound by our terms and conditions, which does not affect your statutory rights as a customer.