TERMS & CONDITIONS OF SALE
These Terms & Conditions apply to purchases made from The Tarot Shop UK. Nothing in these terms affects your statutory rights as a consumer.
ORDERS
When you place an order with The Tarot Shop UK, you will receive an email acknowledging that we have received your order. Your order is accepted when it is dispatched and you receive confirmation of dispatch.
We reserve the right to cancel an order before dispatch if, for example, an item is unavailable, there has been an obvious pricing or listing error, or we are otherwise unable to fulfil the order. If payment has already been taken, you will receive a full refund.
PAYMENT
Payment must be made using one of the payment methods available at checkout. Orders will not normally be dispatched until payment has been successfully received.
PRICES
All prices shown on our website are the prices payable by the customer. The Tarot Shop UK is not currently VAT registered and VAT is therefore not separately charged.
Any applicable delivery charge will be shown clearly before you complete your purchase.
DELIVERY
Orders are normally packed and dispatched within 24 hours, excluding weekends and public holidays. Orders placed before 2 PM Monday to Friday will normally be dispatched the same working day.
We use Royal Mail tracked delivery services for orders throughout the United Kingdom and the Republic of Ireland.
Our current delivery options are:
United Kingdom
Royal Mail Tracked 48: £3.95 (estimated 2–3 working days)
Royal Mail Tracked 24: £4.95 (estimated 1–2 working days)
Republic of Ireland
Royal Mail International Tracked: £10.95
Orders sent to the Republic of Ireland may be subject to import VAT, customs duties and clearance charges. These are not included in our prices or delivery charges and are the responsibility of the recipient where applicable.
Full details of our delivery services, charges and estimated delivery times are available in our Delivery Policy.
Delivery times are estimates rather than guarantees. Occasionally delays can occur that are outside our control, particularly during busy periods or disruption within the carrier network.
If your parcel is delayed or appears to be lost, please contact us and we will investigate the delivery with Royal Mail or its delivery partners.
Our responsibility for your order does not end simply because it has been handed to the delivery carrier. Your statutory rights regarding delivery remain unaffected.
DELIVERY ADDRESS
Please check that the delivery address supplied with your order is complete and correct before submitting your order.
If you notice an error after placing your order, please contact us as quickly as possible at support@the-tarot-shop.co.uk.
We will always try to help, but we cannot guarantee that an address can be changed once an order has been dispatched.
REFUSED OR UNCOLLECTED PARCELS
If you no longer want an order, please contact us rather than refusing delivery wherever possible.
Where a parcel is refused, not collected or otherwise returned to us by the carrier because the customer no longer wants the order, it will be treated as a return or cancellation as appropriate.
Where the customer is responsible for the cost of returning unwanted goods and the carrier charges The Tarot Shop UK directly to return a refused or uncollected parcel, the customer may be required to bear that direct return cost where permitted by law.
This does not apply where goods are faulty, damaged or incorrectly supplied, or where the return is necessary because of an error by The Tarot Shop UK.
For orders to the Republic of Ireland, customers are responsible for any applicable import taxes, customs duties and clearance charges. If a parcel is refused or returned because these charges have not been paid, any refund and applicable return costs will be handled in accordance with consumer law and our Returns & Refunds Policy.
Any refund due will be processed in accordance with your statutory rights and our Returns & Refunds Policy.
CANCELLING AN ORDER
For most physical goods purchased online, you have the right to change your mind and cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You normally have 14 days from the day you receive your goods to tell us that you wish to cancel. Once you have told us, you then have a further 14 days to return the goods.
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@the-tarot-shop.co.uk.
If the order has not yet been dispatched, we will do our best to stop it before it leaves us.
Certain goods and digital products may be excluded from the statutory right to cancel where an exemption provided by law applies.
RETURNS
We understand that sometimes you may change your mind about a purchase.
If you wish to return an unwanted tarot or oracle deck, we kindly ask that you leave it unopened, with the original cellophane and packaging intact wherever possible. Once a deck has been opened and handled, we may no longer be able to sell it as new.
You are entitled to examine goods in the same way that you reasonably could in a shop. However, if goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, and this has reduced their value, we may make an appropriate deduction from your refund where permitted by law.
Unless goods are faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning unwanted goods to us.
Please contact us before arranging a return.
Email support@the-tarot-shop.co.uk with your name and order number. We’ll provide a link to our dedicated Royal Mail returns portal and explain the next steps, including any applicable return postage charge.
Full information about returns, cancellations and refunds is available in our Returns & Refunds Policy.
REFUNDS FOLLOWING CANCELLATION
Where you exercise your statutory right to cancel, we will refund the price paid for the returned goods together with the cost of our standard delivery service, where applicable.
If you chose a delivery service that was more expensive than our standard delivery service, we are only required to refund an amount equivalent to the standard delivery charge.
We may withhold the refund until we have received the goods back or you provide evidence that the goods have been returned, whichever occurs first.
Refunds will be made without undue delay and within the time limits required by law, normally using the original payment method.
FAULTY, DAMAGED OR INCORRECT GOODS
If goods arrive faulty, damaged, not as described or are not the goods you ordered, please contact us as soon as possible so that we can put things right.
Please do not return faulty, damaged or incorrect goods before contacting us so that we can arrange the appropriate return process.
Where we are responsible for the return because goods are faulty, damaged or incorrectly supplied, you will not be required to pay the reasonable return cost.
Nothing in these Terms & Conditions or our Returns & Refunds Policy limits your statutory rights under UK consumer law.
DIGITAL PRODUCTS
Different cancellation rules may apply to digital content supplied by download or other immediate electronic access.
Where you expressly agree to receive digital content immediately and acknowledge that you will lose your statutory right to cancel once supply begins, the normal 14-day cancellation right may no longer apply after access to the digital content has begun.
Your statutory rights relating to digital content that is faulty or not as described remain unaffected.
LIABILITY
Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so, or limits any rights you have under applicable consumer law.
Products should always be used in accordance with any instructions, warnings and safety information supplied with them.
CONTACT US
If you have a question about an order, cancellation, delivery or return, please contact:
The Tarot Shop UK
Earlsland Cottage
West End Road
Bradninch
Exeter
EX5 4QP
Email: support@the-tarot-shop.co.uk
ACCEPTANCE OF TERMS
By placing an order with The Tarot Shop UK, you agree to these Terms & Conditions. Nothing in these terms affects your statutory rights as a consumer.
