DELIVERY POLICY
DELIVERY POLICY
Order Processing & Dispatch
All orders are packed and dispatched within 24 hours (excluding weekends and public holidays).
Order cut-off: 2 PM UK time (Monday–Friday) for same-day dispatch.
We primarily ship via DPD Local. You’ll receive tracking updates and a one-hour delivery window by email or SMS once your parcel is on its way.
UK Delivery
| Service | Estimated Delivery Time | Flat Rate |
|---|---|---|
| Mainland UK | 1–2 working days | £6.50 |
| Scottish Highlands & Islands / Northern Ireland | 2–4 working days (Royal Mail Tracked 48 used to avoid DPD surcharges) | £7.00 |
Please note: DPD apply surcharges of up to £15 for remote UK areas. To keep delivery fair and affordable, we use Royal Mail Tracked 48 instead for these postcodes.
International Shipping
We ship worldwide using DPD Direct Lite, our discounted international service for parcels under 2 kg (max 60 cm length).
If your order exceeds 2 kg, we’ll contact you before dispatch to discuss the best shipping option and confirm any additional charge.
| Region | Estimated Delivery Time | Flat Rate |
|---|---|---|
| Republic of Ireland | 2–4 working days | £13.95 |
| Europe Zone 1–2 (France, Germany, Netherlands, Spain, Sweden etc.) | 4–8 working days | £12.95 |
| Europe Zone 3–4 (Italy, Portugal, Finland, Greece etc.) | 5–10 working days | £15.95 |
| USA & Canada | 7–12 working days | £19.95 |
| Australia & New Zealand | 10–14 working days | £21.95 |
| Rest of World | Varies by destination | £22.95 |
Customs & Import Fees
Customers are responsible for any local import taxes, VAT, or customs handling fees charged upon arrival.
These costs are set by your local customs authority and cannot be included in our checkout total.
If a parcel is refused due to unpaid fees, it will be returned to us and refunded (less delivery and return costs) once received back unopened.
📌 Please check your country’s import and VAT regulations before ordering.
Tracking & Notifications
All orders include full tracking.
You’ll receive automatic updates when your parcel is collected, in transit, and out for delivery.
Delivery Costs & Fairness
We don’t inflate product prices to hide delivery costs — our flat rates simply reflect what we pay our carriers, keeping everything fair and transparent for everyone.